Last updated: 22 January 2026

Fern Whisper Studio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.fernwhisperstudio.com (the “Site”).

1. Who we are

Fern Whisper Studio is an independent creative studio offering artworks, books, and related products.

For the purposes of applicable data protection laws, Fern Whisper Studio is the data controller of your personal information.

Contact details:

Email: contact@fernwhisperstudio.com (or temporary email until active)

Location: London, United Kingdom

2. What personal data we collect

When you visit or interact with the Site, we may collect the following information:

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  Personal details: name, email address, billing and shipping address, phone number
  
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  Order information: products purchased, payment status, transaction history
  
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  Account information (if applicable): login details and preferences
  
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  Communications: messages you send us via email or contact forms
  
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  Technical data: IP address, browser type, device information
  
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  Usage data: pages viewed, interactions with the Site
  

We do not knowingly collect data from children.

3. How we use your information

We use your personal data to:

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  Process and fulfil orders
  
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  Communicate with you about your purchases or enquiries
  
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  Provide customer support
  
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  Improve the website and user experience
  
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  Send marketing communications (only if you have consented)
  
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  Comply with legal and accounting obligations
  

4. Legal basis for processing (UK & EU)

We process your data based on one or more of the following legal grounds:

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  Performance of a contract (e.g. fulfilling an order)
  
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  Your consent (e.g. newsletter subscription)
  
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  Legal obligations
  
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  Legitimate interests (e.g. improving services, preventing fraud)
  

5. Sharing your personal data

Your data may be shared with trusted third parties only when necessary, including:

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  Shopify, which powers our online store
  
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  Payment processors and delivery partners
  
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  Email and analytics services used to run the Site
  

These providers only receive the information required to perform their services and must comply with data protection laws.

6. Cookies and tracking technologies

We use cookies and similar technologies to operate the Site, analyse traffic, and improve performance.

You can manage your cookie preferences at any time using the cookie banner or your browser settings.

For more details, please see our Cookie Policy.

7. International data transfers

Some of our service providers (including Shopify) may process data outside the UK or EU.

When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

8. How long we keep your data

We retain personal data only for as long as necessary to:

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  Fulfil the purposes outlined in this policy
  
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  Comply with legal and accounting requirements
  

9. Your rights

If you are located in the UK or EU, you have the right to:

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  Access your personal data
  
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  Request correction or deletion
  
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  Object to or restrict processing
  
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  Withdraw consent at any time
  
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  Request data portability
  

To exercise your rights, please contact us using the details above.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

Any updates will be posted on this page.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Fern Whisper Studio

Email: contact@fernwhisperstudio.com

London, United Kingdom